Covington, LA 70433

Office Hours: 8:00 AM – 6:00 PM

Testimonials

Client Reviews & Testimonials

Real feedback from Covington, Mandeville, Slidell, and Greater New Orleans businesses that trust Better Connected IT for managed IT, cybersecurity, cloud, VoIP, and AI automation. See why local owners stay with us year after year.

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BY THE NUMBERS

Our Track Record

Numbers that reflect a decade of focused, local service across St. Tammany, Tangipahoa, and Orleans Parish.

200+

Northshore businesses served

99.9%

Client retention rate

4.9★

Average Google rating

15min

Average response time

CLIENT VOICES

What Our Clients Are Saying

"Better Connected IT migrated our entire practice to a HIPAA-compliant cloud system in one weekend. Zero downtime. Our staff was amazed at how smooth it was, and we passed our next compliance review without a single finding."

★ ★ ★ ★ ★

Dr. Patricia Nguyen

Nguyen Family Dental, Covington

"We had constant Wi-Fi issues at our job sites and our crews were burning hours on dead spots. Better Connected set up point-to-point wireless and rugged tablets and now everyone has reliable connectivity from the trailer to the back lot."

★ ★ ★ ★ ★

Mark Sullivan

Sullivan Construction, Mandeville

"After a ransomware scare, we hired Better Connected for cybersecurity. They implemented email security, endpoint protection, and trained our entire staff in two weeks. We sleep better at night and our cyber insurance premium actually went down."

★ ★ ★ ★ ★

Jennifer Adams

Adams & Associates Law, Slidell

"The AI phone attendant handles 60% of our after-hours calls now. Customers get immediate answers about hours, service, and appointments, and my front desk team can focus on people who actually walk in."

★ ★ ★ ★ ★

Carlos Mendez

Mendez Auto Group, Hammond

"Compliance was a nightmare until Better Connected set up our security stack with MFA, encrypted email, and automated backups. Now we pass every SEC and FINRA audit with flying colors."

★ ★ ★ ★ ★

Sarah Kim

Kim Financial Advisors, Covington

"Our CAD workstations were painfully slow on Revit and SolidWorks. Better Connected upgraded our network to 10Gbps and rebuilt our hardware spec, and productivity jumped roughly 40% almost overnight."

★ ★ ★ ★ ★

Robert Chen

Chen Engineering, Madisonville

"Camera systems, VoIP phones, POS networking, and staff Wi-Fi across three locations, Better Connected handles it all on one bill. Service and response times are unbelievable compared to our last provider."

★ ★ ★ ★ ★

Amanda Torres

Torres Restaurant Group, Northshore

"HIPAA compliance, secure backups, and 24/7 monitoring. Better Connected is the only IT company we trust with our patient data, and they document everything we need for audits."

★ ★ ★ ★ ★

David Wright

Wright Medical Center, Greater New Orleans

WHY CLIENTS STAY

Service Worth Reviewing

Most of our reviews mention three things: fast response, transparent pricing, and engineers who actually fix the root cause instead of repeatedly closing the same ticket. That's how we keep retention above 99%.